FAQ

Our MOQ is 200 -1,000 units per design, but we offer flexibility for first-time orders or sample testing. Please contact us to discuss your specific needs.

Yes, we provide samples for quality evaluation. Sample cost is NOT free and you should cover the shipping freight. The sample cost may be deducted from your first bulk order but it depends on the project, not including the shipping cost part.

Absolutely. We support OEM/ODM services including custom logo printing, packaging design, and product customization, but there is MOQ requirement. Please share your requirements and we’ll provide a quote.

We accept Credit Card (Visa, Master and American Express etc), T/T (wire transfer), PayPal (for small orders), and L/C (for large orders). For first-time B2B clients, we usually require 30% deposit and 70% balance before shipment.

Standard production time is 2-4 weeks after deposit confirmation. Customized orders may take longer. We’ll provide a detailed timeline based on your order quantity.

Yes, we ship worldwide. We offer sea freight, air freight, and express courier (DHL/FedEx/UPS). Shipping cost and delivery time vary by destination and order size.

Yes, we conduct strict quality control before shipment. Photos/videos of finished products can be provided, and third-party inspection (like SGS/BV) is available upon request (cost covered by buyer).

We stand behind our quality. If you receive defective items, please contact us within a week with photos/video evidence. We’ll either replace the items or issue a credit for future orders.

Yes, we provide all necessary shipping documents including commercial invoice, packing list, bill of lading, and certificate of origin (if applicable). However, import duties and taxes are the buyer’s responsibility.

Our products are made from high-quality materials such as powder-coated metal, weather-resistant wicker, and treated wood. They are designed to withstand various outdoor conditions, including rain, sun exposure, and temperature changes. For customers in coastal areas, we recommend our rust-proof stainless steel or aluminum options for added durability.

Most of our items are shipped in flat packs to optimize shipping costs, and each package includes easy-to-follow assembly instructions. Smaller items may arrive fully assembled—please check the individual product description for specific details. If you need assembly support, our customer service team is happy to assist.

Yes, we maintain inventory of spare parts for most products, including cushions, glass panels, screws, hooks, and other components. Simply contact us with your product model or original order number, and we’ll help you find the right parts.

Absolutely. Many of our products are built with commercial-grade durability to withstand heavy use in hotels, resorts, cafes, and public spaces. If you’re purchasing for a large project, please contact us for bulk pricing and discuss potential customizations to match your property’s aesthetic.

Yes, we release seasonal collections in advance of major holidays. For example, our Halloween wind spinners and Christmas light decorations are typically available starting from Jun to Sep. Contact us to request our seasonal catalog or to place pre-orders for upcoming holidays.

To apply for wholesale pricing, please register an account on our website and submit your business license or tax ID. Once approved, you’ll have access to exclusive B2B pricing and order history tracking.